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Virtual Support Services

Horned Frogs Lead Together. From Anywhere.

Resources to help students in the transition to a virtual experience including updates from Academic Advising, Information Technology, Career Center, Counseling Center, Campus Life - Dean’s Office and many more departments that are here to support, encourage academic success, reduce social isolation and create connections.

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UPDATE for April 3, 2020

Currently, the State of Texas is has directed citizens to stay home except for essential activity until April 30, and we continue to carefully listen to advice from the City of Fort Worth and Tarrant County Health Department. We are unable to project a move out date at this time but hope to know more by mid to late April. Move out will be after exams. We will be flexible and we will provide moving and storage vendor options.

The residence halls are safe and secure and the TCU police are actively patrolling campus. For security reasons, TCU ID card access is off to those who are not on campus. It is imperative that we reduce access to our residence halls to protect the health and safety of those who must remain on campus.

Please contact our office at housing@tcu.edu if you need any special assistance related to items in your residence hall. If there is anything that you must have, please call us and we will mail it to you.

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Academic Support Helpline: 817-257-7486
Campus Life - Dean's Office: 817-257-7926 or 817-257-7925

For additional help with the TCU Online platform, please visit the Keep Learning support page.

 

Topics

 

Residential Students

How can I get items from my residence hall?

student id

If you need to return to campus to quickly retrieve your items and return home/off-campus

If you have already made plans to move out your belongings and would still like to do so, please contact Housing to schedule an appointment* and we will assist you. Please contact housing@tcu.edu for main campus housing or greeklife@tcu.edu for fraternity and sorority housing. Please include “Move Out Plan” in the subject line of your email to facilitate the review of your email.

*Your TCU ID card access is on, and we do not plan to restrict your access. However, it is critically important that you inform us that you are coming to campus, before you arrive, so we may plan accordingly. In an effort to stop the spread of COVID-19, our custodial staff is working diligently to keep our buildings clean and safe for those entering the building to pick up their belongings and for those that still live on campus.

Student picking up items from their dorm

If you wish to send someone to retrieve your items

Email TCU Housing with the following:

  • Your full name and TCU ID
  • Your residence hall and room number
  • Visitor’s full name (person who will be picking up your items). Please let this person know they will be required to show identification before gaining access to your room.
  • Visitor’s phone number
  • Date and approximate time when the visitor will pick up your items
  • A list of the items the visitor will be taking
students watch your email

Information about shipping essential items was sent via email

Housing & Residence Life will ship needed school supplies (ex: books, laptop, notebooks, etc.) to a determined location at no cost to our students. All items must fit into a USPS large flat rate box (12″ x 12″ x 5 1/2″). There is a maximum of 2 boxes per resident. In order to utilize this resource, please complete this link. During your selected available time frame, we may reach out to you in order to make sure we are sending the correct items. Once we are done collecting the items, we will tape and ship to the address provided (US only, we apologize that we are unable to ship to international addresses).

Box measurements: Inside: 12″ x 12″ x 5 1/2″

 

What if I have no option but to stay on campus?

stay on campus

If you need to stay on campus, for even one night

During the online instructional period, if you need to spend one night or more in your room, please register here: https://tcu.co1.qualtrics.com/jfe/form/SV_6FfaAY9SINoB96l.

student dining

Campus services during the online instructional period

Housing staff will be on call 24 hours per day to assist you at 817-257-7865. Dining services will have limited hours of operation; please check this website for updates. If you have an emergency, please contact TCU Police at 817-257-7777.

 

Coronavirus FAQ

TCU will follow the protocols established by the Centers for Disease Control and Prevention under the direction of health authorities.

Confirmed positive COVID-19 test results that are reported to TCU and have a direct on-campus impact will be posted to this website under the “Staying Informed” section. Additionally, information will be shared directly with social and residential groups who have interacted with the COVID-19 positive individual(s) over the prior two to three weeks, to the extent possible.

As of March 19, 2020, all semester study abroad students have returned to the U.S. or their home country, and all May/Summer 2020 international programs are canceled.

We are working directly with our students to ensure they have academic support and to minimize the impact on their academic process.

We have instructed students returning from any country with a Level 3 CDC travel advisory to stay home and not come to campus until they have completed 14-days of self-observation, and practice social-distancing, per the recommendations from the Tarrant County Health Department, Texas Department of State Health Services and CDC.

We continue to carefully monitor travel recommendations from the U.S. State DepartmentCenters for Disease Control and Prevention and World Health Organization. The university follows all local, state and federal health and travel guidelines.

All recent and current patients at TCU’s Brown-Lupton Health Center are being screened for travel history information.

One of TCU’s priorities is a clean and safe environment that promotes optimal health for our students. Note that this time of year, infection control efforts to prevent flu and other communicable illnesses are already in place. Other proactive measures to ensure the safety of our campus community include:

  • Increased cleaning protocols, including extra cleaning and disinfecting in high-contact areas
  • Additional clinical staffing in the Brown-Lupton Health Center
  • Campaigns to educate students, faculty and staff on important preventative measures

Students, faculty and staff are encouraged to use the hand sanitizer, wipes and disinfectant soap offered across campus.

Students, faculty and staff are asked to monitor CDC travel advisories during this time. Please note that information and risk assessment guidance changes frequently; countries that may not pose a risk today may become a country of concern within days.

TCU will adhere to the guidance of Tarrant County Public Health and require anyone who has traveled to a country considered Level 3 Widespread Sustained Transmission by the CDC to stay home and not return to campus until they have completed 14-days of self-observation and are symptom-free.

Self-observation includes remaining alert to symptoms including fever, cough or difficulty breathing. It also requires that you practice social distancing by avoiding places and events where others congregate, public transportation and ride sharing, and by maintaining distance (approximately 6 feet or 2 meters) from others for 14 days.

Students needing more information may contact Campus Life at 817-257-7926. Faculty and staff should visit the TCU HR website to view faculty and staff communications in both English and Spanish and email askhr@tcu.edu if they have questions.

The CDC has introduced a number of terms we should be familiar with. Here are the most current definitions:

Self-observation Be alert for fever (subjective or measured), cough and difficulty breathing. If you notice any of these symptoms: take your temperature, isolate yourself, limit exposure to others, and call your healthcare provider or your local health department to determine if medical evaluation is needed.

Self-monitoring Take your temperature twice a day while staying alert for cough and difficulty breathing. If you develop any of these symptoms, isolate yourself, limit exposure to others, and call your healthcare provider or your local health department to determine if medical evaluation is needed.

Self-monitoring with delegated supervision Certain occupational groups (like lab workers or airline crews) may conduct self-monitoring with oversight by an appropriate occupational health or infection control program in coordination with the health department of jurisdiction.

Self-monitoring with public health supervision When public health authorities assume the responsibility for oversight of self-monitoring for certain groups of people.

Active monitoring State or local health authorities establish regular communication with potentially exposed people to assess fever, cough, or difficulty breathing. For high-risk exposures, CDC recommends daily communication. The state or local public health authority determines the mode of communication, which may include phone calls or electronic communication.

Close contact a) Being within approximately 6 feet of a COVID-19 case for a prolonged period of time. Close contact can happen while caring for, living with, visiting, or being in a room with a COVID-19 case. b) Having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

Public health order A legally enforceable directive issued under the authority of federal, state, or local entities in order to protect public health. Restrictions (such as movement restrictions) may be made on a person or group’s activities. People or groups may be required to be monitored by a public health agency. Federal, state, or local public health orders may be issued to enforce isolation, quarantine or conditional release. A list of quarantinable communicable diseases for which federal public health orders are authorized is defined by Executive Order. COVID-19 meets the definition for “severe acute respiratory syndromes” as set forth in Executive Order 13295, as amended by Executive Order 13375 and 13674, and, therefore, is a federally quarantinable communicable disease.

Isolation Separating a person or group known or reasonably believed to be potentially infectious from those who are not infected to prevent spread of the communicable disease. Isolation for public health purposes may be voluntary or compelled by federal, state, or local public health order.

Quarantine The separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease.

Conditional release Legally enforceable conditions under which a person may be released from more stringent public health movement restrictions, such as quarantine in a secure facility. These conditions may include public health supervision through in-person visits by a health official or designee, telephone, or any electronic or internet-based means of communication as determined by the CDC Director or state or local health authority. A conditional release order may also place limits on travel or require restriction of a person’s movement outside their home.

Controlled travel Exclusion from long-distance commercial conveyances (e.g., aircraft, ship, train, bus). For people subject to active monitoring, any long-distance travel should be coordinated with public health authorities to ensure uninterrupted monitoring. Air travel is not allowed by commercial flight but may occur via approved noncommercial air transport. CDC may use public health orders or federal public health travel restrictions to enforce controlled travel. CDC also has the authority to issue travel permits to define the conditions of interstate travel within the United States for people under certain public health orders or if other conditions are met.

Congregate settings Crowded public places where close contact with others may occur such as concerts, movie theaters or stadiums.

Social distancing Avoiding congregate settings and maintaining a distance of approximately 6 feet from others when possible.

Call your health care professional if you feel sick with fever, cough, or have difficulty breathing; and/or if you have been in close contact with a person known to have COVID-19; and/or you live in or have recently traveled from an area with ongoing spread of COVID-19.

Your health care professional will work with your state’s public health department and CDC to determine if you need to be tested.

For residential students unable to live off campus, the Brown-Lupton Health Center hours are 9AM to 4PM, Monday-Friday. Phone: 817-257-7940

If the Health Center is closed, there are two urgent care centers close to the TCU campus; we suggest you call before visiting:

 

Spring Commencement

Spring Commencement for all undergraduate and graduate students will be held on Saturday, August 8. For the most comprehensive details related to Spring Commencement, check out the Commencement page.

The deadline to order your cap, gown and diploma is still April 1, 2020. If a graduate misses the deadline for ordering their diploma, there will be one printed with the name on the TCU record in the Registrar’s office.

The time and number of ceremonies will be determined at a later date, as soon as we have a better idea of how many graduates will be able to attend. The Registrar’s Office will send an email to all May 2020 graduates in May, asking that graduates declare their intentions and RSVP to attend by June 30, 2020.

The Registrar’s Office will send an email to all May 2020 graduates in May, asking that graduates declare their intentions and RSVP to attend by June 30, 2020.

Ed and Rae Schollmaier Arena

If you have ordered your cap and gown and do not pick it up, Jostens will take it back to their inventory.

Friday, August 7, we will celebrate with Senior Toast, which is sponsored by the Office of Alumni Relations. We will not have an outdoor reception. Graduates will receive information about Senior Toast by the end of June.

The date on your diploma will be May 9, 2020. Your degree will be conferred by May 15, 2020.

All diplomas will be mailed by certified mail to the permanent address on record in the Registrar’s office, beginning the last week in May.

 

Campus Life

What2Do@TCU has created a connection portal, TCU @ Home, with daily entertainment, educational and wellness opportunities to help connect you to the Horned Frog community.

Students with emergency and catastrophic situations can apply to the TCU Student Emergency Fund.  Additionally, students can work with the Office of Scholarships and Financial Aid to seek out additional aid options.

  • If you have already made plans to move out your belongings and would still like to do so, please contact Housing to schedule an appointment* and we will assist you. Please contact housing@tcu.edu for main campus housing or greeklife@tcu.edu for fraternity and sorority housing. Please include “Move Out Plan” in the subject line of your email to facilitate the review of your email.

    *Your TCU ID card access is on, and we do not plan to restrict your access. However, it is critically important that you inform us that you are coming to campus, before you arrive, so we may plan accordingly. In an effort to stop the spread of COVID-19, our custodial staff is working diligently to keep our buildings clean and safe for those entering the building to pick up their belongings and for those that still live on campus.

  • If you need to stay at least one night in your room during the on-line instructional period, please complete this registration link: https://tcu.co1.qualtrics.com/jfe/form/SV_6FfaAY9SINoB96l. You will not need “approval” to do this as your ID card access will remain active for your assigned hall and room. Dining services will have limited hours of operation. The most up-to-date information will be posted on this site. Housing staff will be on-call 24 hours per day to assist you as needed. If you have an emergency, please contact TCU Police at 817-257-7777.
  • Housing & Residence Life will ship needed school supplies (ex: books, laptop, notebooks, etc.) to a determined location at no cost to our students. All items must fit into a USPS large flat rate box (12″ x 12″ x 5 1/2″). There is a maximum of 2 boxes per resident. In order to utilize this resource, please complete this link. During your selected available time frame, we may reach out to you in order to make sure we are sending the correct items. Once we are done collecting the items, we will tape and ship to the address provided (US only, we apologize that we are unable to ship to international addresses).

  • If you are sending someone to retrieve your items, you must email Housing with the following information:
    • Your full name and TCU ID
    • Your residence hall and room number
    • Visitor’s full name (person who will be picking up your items). Please let this person know they will be required to show their ID as proof before gaining access to your room.
    • Visitor’s phone number
    • Date and approximate time when the visitor will pick up your items
    • Please include an itemized list of things that the visitor will be taking

Please send your request for shipment of school supplies by March 31. If you have a special need and can’t make this deadline, please contact the Office of Housing & Residence Life.

For refills:
  1. Pharmacy hours will remain the same during this period, 9 AM - 5 PM.
  2. Refills may be requested by phone or via the TCU Pharmacy website as usual.
  3. If you are near campus, prescriptions can be picked up at the pharmacy.
  4. If you are away from campus, prescriptions can be mailed to you and charged to your student account. Please include the mailing address you wish your medication to be sent to when you request a refill.
TCU Post Office will hold all packages until students return. If you need something sent to you, please contact TCU Post Office at 817-257-7840 to make arrangements.

If you have a need to stay on campus you will need to request permission through the office of Housing & Residential LIfe.

Limited amenities and dining will be available; however, residential staff will be on-call 24 hours per day to assist you as needed. Please contact us if you have any questions: 817-257-7865.
If you currently see a TCU counselor or mental health provider regularly, expect to hear from them soon about options for telehealth.
We share your concerns regarding COVID-19 and are mindful of the potential impact the virus may have on spring commencement ceremonies and related activities. Updates will be added to this website, posted to social and sent via email as they become available.

TCU resident students will receive a credit for housing and dining charges. Details on credits will be determined in the next few weeks.

The Dewar tuition insurance plan is for withdrawals from the university for injury, sickness and mental health reasons. For more information, please go to TCU VCFA Tuition Refund Plan page or Dewar Tuition Refund Plan site.

If you have any questions regarding student billing or student account topics, please call Student Financial Services at 817-257-7836.

University administration is evaluating plans to provide credits to students on a pro-rated basis for housing and meals not used due to COVID-19 campus response.  The credits will be available for use in the 20-21 academic year.

 TCU seniors graduating this spring will be able to request a refund for any remaining credit balance on their student account.  For students not graduating this spring, all credits will be applied student accounts in the 20-21 academic year.

 The reimbursement will be based on the percentage of the semester that students are remote due to TCU response to COVID-19 (starting on 3/16/20 until campus returns to normal operations or the end of spring semester, whichever is sooner).

The financial aid office continues to support students and families and will maintain processing of student financial aid and scholarships.  Advisors are available for appointments by phone.  You may call 817-257-7858 to schedule a phone appointment, or email your questions to finaid@tcu.edu.  Most financial aid documents can be uploaded using your student portal. 

There is no impact to a student’s financial aid since the Cost of Attendance (COA) is determined as of the census date.

 

Academic Resources & Facilities

Get the latest information on the availability of academic resources, facilities and services.

Status of Facilities & Services

Visit Virtual Support Services or myTCU for updates on additional academic resources.

A Healthy Campus is in our Hands

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Health, Wellness & Prevention

Page Last Updated: April 03, 2020