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What do I do if an employee reports a new medical condition for her/himself or a family member? What is my responsibility as a supervisor?

Last Updated July 14, 2021

A supervisor’s first responsibility is to be empathetic and compassionate to their employee. Supervisors may ask if the condition will require absences from work, the expected duration of the illness/recovery, and if the employee has contacted HR for assistance.

Supervisors should contact HR and provide the employee’s name so HR can assist the employee with applying for FMLA, short-term disability, or other benefits to which the employee is eligible. HR will work with the employee and the supervisor keeping both informed of the process.

For general information about FMLA and ADA, visit